First Line Support Analyst – Allstaff Recruitment Bedford

Profile Description

 

First Line Support Analyst

Allstaff Recruitment Bedford are seeking organised, process driven administrators or Customer Service Advisor’s looking to start a career in the IT sector as a First Line Support Analyst.

The role of First Line Support involves:

  • Answering customer enquiries
  • Logging calls on the CRM and assigning to engineers
  • Escalating complaints
  • Working to SLA’s and KPI’s
  • Managing customer journey
  • Making recommendations to Customers
  • Resolving technical issues (training can be provided)

As an initial point of contact for clients, you will be required to understand their problem, attempt first line resolution, keeping the client updated throughout, escalating as required to the second line team. As a result you must be able to work under pressure and have strong analytical and problem solving skills.

This role requires an immediate start, so you must be available straight away.

To apply for the First Line Support Analyst position, please complete your details below and include a copy of your up to date CV. Alternatively for more information please call us on 01234 273232.

**Thank you for your interest in this First Line Support Analyst position, your application will now be reviewed by one of our qualified consultants. Due to the high volume of applications Allstaff Recruitment receive, it is with regret we are unable to respond to all candidates directly. However, if you do not hear from us within seven days, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles with Allstaff Recruitment that are advertised regularly on our website. To keep up to date with all our recruitment activities, please like us on Facebook and follow us on LinkedIn and Twitter.

Allstaff Recruitment is an Independent Recruitment Specialist acting as an employment agency and an employment business, specialising in permanent, contract and temporary placements across a vast number of industries in Hertfordshire, Bedfordshire and Buckinghamshire. If you are looking for Jobs in Bedford, then look no further than the Allstaff Recruitment website for a variety of different roles across numerous industries. When looking for recruitment in Bedford, Allstaff Recruitment is genuinely interested in both our candidates and clients and aims to find the best match for you. Our ethos is simple: to build long term relationships by offering an exceptional recruitment service at all times. As a member of the REC, Allstaff Recruitment is committed to working to the highest possible standards. **

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